Frequently Asked Questions

What is iBids.SG?

iBids.SG is a simple, no frill, no gimmick, online auction website where you can buy your most desired products at huge discounts through a bidding process. iBids is wholly owned by IT Gadgets (Business Registration 53142556L).

Who can join iBids?

Anyone residing in Singapore, Hong Kong and USA who is over the age of 18 can join iBids.

How many accounts can I have?

At the moment we do not restrict the number of accounts each person can have. However, any member who is found to use multiple accounts to gain an unfair advantage during an auction will have their accounts suspended and winnings withheld. For the avoidance of doubt, no member is allowed to create endless multiple accounts just to utilize the free bids on auctions. Anyone found abusing the system will have their winnings withheld.

What's next after winning the auction?

After winning, you will need to purchase the item. Click on the User button at the top menu and go to Won Auctions to pay for it within 28 days. Once we have received your payment, we will arrange for it to be delivered to your address. Do remember to update your full name and shipping address to make sure the address is correct.

I won an auction but why is there no payment link to pay for it?

Please ensure that your BOTH billing and shipping addresses are filled in. The Paypal link will appear once the two addresses are in place.

When will I receive the item I won?

iBids is not the seller of the items won on our website. As such, iBids does not stock up any of the items won. Once you have won an auction, we will purchase the item directly from merchants and have them delivered to you. On average, most items will be shipped to you within 14 days. In the event that the item is out of stock or in high demand (e.g. a newly launch product), delivery may take longer.

Why is the item I received not sent by iBids.SG

iBids.SG provides free shipping for all items. If you are located in countries other than Singapore or Hong Kong where our offices are, we will utilize 3rd party online shopping websites located in your country such as Amazon and eBay to have the items shipped to you. This greatly reduces shipping time and you get your item much faster.

Why is the price of the item listed on your website different from retailers?

The prices of items on iBids is correct at the time when they are put up on the website. At times retailers may give discounts and prices may vary.

How do I buy bids?

Click on the Bid Packages at the top menu. Select the package that you want and you will be redirected to Paypal to pay for it. Paypal accepts Visa, Mastercard and American Express credit/debit cards.

How much are the bids?

Bids have a base value of SGD$0.75. However, larger packages are cheaper as free bids are awarded.

Are bids refundable?

All bids purchased or used are not refundable.

Do you accept other mode of payments?

Please contact us to arrange other mode of payments.

Why can't I login?

There are several reasons why you are unable to login. First, your account may not be validated. Second, password is case-sensitive. Check that you do not have CAPSLOCK activated. If all else fails, please try to reset your password. Lastly, if you have a valid username and password, try to clear your browsers cache and refresh our website. Contact us if you continue to experience problems.

I did not receive the validation email. What should I do?

Please contact us to have the validation email resent to your email address. If you have entered a wrong email address during signup, we will correct it and resend the validation email to you to verify your account.

How do I change password?

Click on the User button at the top menu and select the Change Password option.

How many auctions can I bid?

There is no limit on the number of auctions you can bid but you can only win 12 auctions within 28 days.

How do I bid?

Once you have logged in, you can press the BID on any auction to bid. Alternatively, use our Bid Butler to bid on your behalf. If you are the last bidder when the countdown timer reaches 0, you are the winner.

How do I win an auction?

Be the last bidder of an auction before the time expires and you will be the winner.

How many auctions can I win?

You can win up to 12 auctions within 28 days so as to give everyone a fair chance of winning.

Why did the time on the countdown timer increase?

The countdown timer will increase 20 seconds for every bid. The more bids there are, the more the time will increase. However, once the timer goes below 20 seconds, it will NOT increase more than that time to give everyone a fair chance of winning. This also reduces the amount of time needed for each auction. In effect, this is what separates iBids from all other auction websites.

What is a bid buddy?

A bid buddy is an automated bidding machine that can help you to bid while you are away or simply when you want the computer to bid for you.

How can I use bid butler/bid buddy?

1. Select the auction
2. Click on the Bid Butler tab
3. Enter the number of bids you would want the bid buddy to work for you
4. Sit back and relax.

I keyed in the number of bids in Bid Butler but I have changed my mind. What should I do?

Under the Bid Butler tab in each auction, there is a link to access your your Bid Butler settings. Alternatively, you may click on the User icon at the top menu and access from your user dashboard.

I ran out of bids! What now?

Click on the BUY BIDS button at the top menu and select any one of the package to purchase. Follow through the payment process and return to iBids.SG and bids will be credited to your account automatically.

When do I need to pay for the auctions that I won?

Auction winners (except Bid Pack winners) have up to 21 days to pay for their winnings. If the winning is not paid after 21 days, iBids reserves the right to put the item up for bidding again. Payment for an auction after 21 days will not be entertained. Bid Pack auctions do not have expiry dates.

I won an auction but it was declined. Why?

An auction may be declined if a user was found to have bidded using more than one account. Another reason could be a server error/script error/attack that caused an auction to end prematurely/unfairly to other members. In such instances, iBids reserves the rights to decline a win.

The product I received is defective. What should I do?

All products come with standard warranty from the manufacturer. For e.g. An iPad 2 is warranted against defects from Apple Inc. and repairs should be directed to authorized Apple repair centres. If in doubts, please contact us.

I don't like the product that I won, can I get a refund?

Refunds will be given for products in sealed and resalable condition. Refunds include the price paid for the product and excludes bids used.

I have paid for an auction that I won, when will I receive my item?

All items will be sent out/dispatched within 14 days. If the processing requires more time, our support staff will contact you to inform you.

Why is the seal on the box of my mobile phone broken?

All mobile phone products (except iPhone) and game consoles are checked for defects and warranty card stamped before dispatched. As such, the original seal will be broken.


Happy bidding!